Last Updated: 10th October 2024
Privacy Policy
Introduction
At Trackwalk, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect both personal and non-personal information to enhance your experience on our website.
• Personal Information: This includes information that can personally identify you, such as your name, email address, phone number, etc. We collect this information when you voluntarily provide it through contact forms, email subscriptions, or other interactions.
• Non-Personal Information: This includes data collected automatically, such as IP addresses, browser types, and device information. This information is collected through cookies, web beacons, and similar technologies.
2. Lawful Basis for Processing (GDPR)
We process your personal data based on one or more of the following legal bases:
• Your consent.
• The necessity to fulfil a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, such as improving our services or marketing purposes, provided that these interests do not override your data protection rights.
3. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies (text files stored on your device) to help analyse how users interact with the Site. The information generated by these cookies (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google uses this information to evaluate your use of the Site, compile reports on Site activity for website operators, and provide other services related to Site activity and internet usage. Google may also transfer this information to third parties if required by law or where such third parties process the information on Google’s behalf.
You can choose to opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
4. How We Use Your Information
We use your information to:
• Provide, operate, and maintain our website.
• Improve, personalise, and expand our website.
• Understand and analyse how you use our website.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website.
5. Cookies
Cookies are small files stored on your device that help us improve our Site and your browsing experience. We use cookies to:
• Keep track of services you have used.
• Understand your preferences based on previous or current Site activity.
• Compile aggregate data about Site traffic and interactions to offer better experiences and tools in the future.
Upon your first visit to our website, we provide a consent banner allowing you to choose which types of cookies you consent to. You can change your cookie settings at any time through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
• If required by law or legal process.
• To trusted third-party service providers who assist us in operating our website, provided those parties agree to keep this information confidential.
7. Cross-Border Data Transfers
We may transfer your personal data to third-party service providers located outside of your jurisdiction. When we do so, we ensure that adequate protection is in place, such as relying on Standard Contractual Clauses, or other legally recognised mechanisms.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Security
We use industry-standard security measures to protect your personal information, including encryption protocols and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal data.
• Deletion: You can request the deletion of your personal data.
• Objection: You can object to our processing of your personal data under certain circumstances.
• Data Portability: You can request a copy of your personal data in a machine-readable format.
To exercise any of these rights, please contact us at: hello@trackwalk.co
11. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the right to:
• Request information about the categories and specific pieces of personal information we have collected.
• Request the deletion of your personal data.
• Opt-out of the sale of your personal information (please note that we do not sell personal information).
To exercise your CCPA rights, please contact us at: hello@trackwalk.co
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the latest version.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@trackwalk.co